Rename fails in ID vault

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

Subject: Rename fails in ID vault

Feedback Type: Question

Product Area: Domino Server

Technical Area: Administration

Platform: Windows

Release: 8.5.2

Reproducible: Not attempted

I was renaming a user which had its id file in the ID-Vault.
The admin process had updated the users email address and common name in the user document
but the ID file in the ID-Vault had not been updated to the users new name.

After some days a "Approve Revert Name Change" showed up in the admin request
database and I rejected it.

The problem is that the users ID-file cannot sync with the ID-Vault and I get the following error message

"Your public key was not found in the Domino Directory"

If i do a clean install of the Notes client and whant it to download the ID-file from the vault
using either the users old name or new name I get the error

"Unable to find ID for 'xxx yyy' in vault 'O=xxxIDVault'. Error: Entry not found in index"

The renaming process did not complete because the users id file cannot participate in the renaming process
and I am out of idea of how to fix this, any help is appriciated.

Feedback number WEBB8YADCS created by ~Michelle Cisjipyver on 09/19/2012

Status: Open
Comments: